Policy - ArtePapery

Shipping

Shipping Policy

Turn around time for invitations are counted from the day after final approval and payment is received.
Business days include Monday through Friday.
National Holidays and weekends do not count as business days. Occasionally turn around time is much quicker than the below information however below is the max time it will take.

Once we receive your APPROVAL,
your item will be printed and be shipped within 2-5 business days.

Standard shipping to USA, Australia, Canada, Asia countries takes 7-9 business days.
To United Kingdom, Standard shipping takes 7-12 business days
To Europe , other world wide countries, Standard shipping takes 9-18 business days
Expedited shipping takes 3-6 business days.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

Return policy

If you have received an item in error, we will happily refund within 7 days after your receipt. Item can only be returned/ if delivered defective/damaged. Items can be returned to our return processing center in New Jersey, NY. To returned to New Jersey, you can request us the address of the return processing center via etsy message. Shipping Charges are Non-Refundable. You cannot return printed materials that are misspelled after buyer has approved the online proof. Buyer pays shipping to return product. Due to the nature of digital items, no refunds or exchanges will be given once the items have been downloaded.

Additional

All our designs are custom specifically for you
the design time can vary depending on the number of revisions
and level of customization.

Turn around time for invitations are counted from the day after final approval and payment is received
Our standard printing turnaround time is 3-5 business days.
Different printing types such as foil will take a little longer.

Design can take about a couple of days or weeks depending.
To make the design process as smooth and quick
as possible we ask that you be as specific as possible
in your design instructions.

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